Shipping & Returns

Shipping

  • Flat rate shipping is $10 within Australia and $20 to New Zealand, a tracking number will be emailed to you on fulfilment of your order.
  • Parcels will be sent by Australia Post and have a tracking number.
  • Standard shipping will be posted 1-3 full business days from order date.
  • Parcels will be sent Mon-Fri excluding public holidays.
  • Neon Cherry is not responsible for any errors in postal addresses supplied by the customer.
  • Neon Cherry is not held responsible for any shipping delays due to the carrier.
  • Shipping fees are not refundable.
  • When returning items all goods are your responsibility until they reach us so please use (and keep) tracking on your parcel. Postage costs for returns is at your expense except in cases where Neon Cherry have made an error.

Pre-Orders

  • If your order contains a 'pre-order' item then the whole order won't be sent until the pre-order item arrives. Once this happens, the entire order will be dispatched.
  • If you require items that are not on Pre-Order to br shipped earlier then please place a seperate order for that item.
  • Pre-Order orders are final and cannot be edited before delivery.
  • Pre-Order items are not valid for refund, store credit only.

Discount Codes

  • Please note only one code can be used at checkout at any one time.
  • If you forget to use a code we are unable to refund/credit the difference, codes cannot be honoured once payment is made. No codes can be honoured outside their time frames and we do not backdate sale codes.
  • Items purchased using a discount code are sale items and cannot be returned for a refund, however are eligible for credit as per our return policy.

Returns 

We have tried to include as much product information as possible and multiple photos of each item to help you with your purchasing choices. Some monitors and screens may show a slight variance in colour, this is to be expected. Please ensure you read all the information and descriptions before ordering. Please feel free to contact with any questions relating to products before you purchase.

By purchasing from Neon Cherry you accept the terms and conditions at checkout. Neon Cherry reserves the right to reject the return of goods which are not returned in accordance with our returns policy.

  • Not completely happy with your purchase? We offer refunds on FULL PRICED ITEMS only with all claims to be lodged within 7 days of receipt of parcel. We encourage you to try on your purchases as soon as possible and get in contact with us if not completely happy.
  • Final sale items are not valid for return
  • Neon Cherry cannot offer refund or exchange on, earrings, skincare, makeup, underwear, fragrances.
  • All return claims need to be lodged within 7 days of receipt of parcel.
  • Neon Cherry will not refund or exchange on any item that is deemed to be damaged or altered after purchase, misused, worn and not in original shipped condition. ALL RETURNS MUST HAVE THE ORIGINAL TAGS ATTACHED, BE FREE OF MAKEUP AND SOILING, BE IN A SALEABLE CONDITION (OTHERWISE RETURN IS VOID) AND BE RETURNED WITHIN 10 DAYS OF OUR LODGEMENT APPROVAL. Claims outside this period are not valid.

Exchanges/Refunds

  • For exchanges a store credit code will be given. You can use your store credit code to repurchase, the code is valid for six months. 
  • We offer refunds on FULL PRICED ITEMS only with all claims to be lodged within 7 days of receipt of parcel. 
  • Sale items are not valid for refund or credit.
  • Items purchased using a discount code are eligible for a credit as per returns process.
  • Neon Cherry reserves the right to reject the return of goods which are not returned in accordance with our returns policy.
  • Shipping fees are not refundable. All goods are your responsibility until they reach us so please use (and keep) tracking on your parcel. Postage costs for returns is at your expense except in cases where Neon Cherry have made an error.
  • Please allow 2 business days for us to process credit/refund and note all refunds will be placed back onto the payment method you originally made payment with. Normal banking timelines will apply and funds may take a few days to appear in your account.

 Pricing

Neon Cherry prices are all in AUD and include Goods and Services Tax (GST) where applicable. Prices on our site are subject to change without notice.

policy updated Jan 2020

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