Shipping & Returns
- Flat rate shipping is $10 within Australia and $20 to New Zealand, a tracking number will be emailed to you on fulfilment of your order.
- Parcels will be sent by Australia Post and have a tracking number.
- We do not take responsibility for parcels once they are sent.
- Standard shipping will be posted 1-3 full business days from order date.
- Parcels will be sent Mon-Fri excluding public holidays.
- Neon Cherry is not responsible for any errors in postal addresses supplied by the customer.
- Neon Cherry is not held responsible for any shipping delays due to the carrier.
If your order contains a 'pre-order' item then the whole order won't be sent until the pre-order item arrives. Once this happens, the entire order will be dispatched.
Returns and exchanges
Delivering a quality product is important to us, so when sourcing products we only purchase from reputable makers and personally check each item as it is packed. All items are packed with care to ensure they land safely in your hands. We have tried to include as much product information as possible and multiple photos of each item to help you with your purchasing choices.
Of course while we want you to have a seamless shopping experience we do understand that you may need to return an item and we are cool with that. Please follow the guidelines below.
- We will offer a refund if the item is faulty or product is not true to its description.
- Neon Cherry will not refund or exchange on any item that is deemed to be damaged or altered after purchase, misused, worn and not in original shipped condition. ALL RETURNS MUST HAVE THE ORIGINAL TAGS ATTACHED AND BE IN A SALEABLE CONDITION
- please choose carefully, we do not refund for change of mind.
- Where possible we will work with you to rectify change of sizes, if this is not possible a store credit will be given.
- Neon Cherry cannot offer refund or exchange on sale items, jewellery, skincare, makeup, underwear, fragrances.
- Returns can be made by contacting Neon Cherry at firstname.lastname@example.org please supply name, order number and email. Please allow up to 5 days once your parcel is received to process returns.
- All returns need to be lodged within 5 days of receipt of parcel. Please provide a photo of faulty item to email@example.com
- Once approved for return you will be required to return the item back to Neon Cherry for a credit, full refund or exchange if available.
- Shipping fees are not refundable. All goods are your responsibility until they reach us so please use (and keep) tracking on your parcel. Postage costs for returns is at your expense except in cases where Neon Cherry have made an error.
NEON CHERRY RETURNS
PO BOX 9012
HENLEY BEACH SOUTH
Neon Cherry prices are all in AUD and include Goods and Services Tax (GST) where applicable. Prices on our site are subject to change without notice.