Frequently Asked Questions
DO YOU HAVE A SIZE GUIDE?
We sure do, our clothes are cut for curves and you can view our size guide online. Please note this is a ‘guide’ and we advise you read the details on all product pages for fit, fabric and styling tips.
THE ITEM IS OUT OF STOCK, WILL YOU RE STOCK?
Oh bummer, sorry but it’s pretty rare we do a re-stock. As a ‘slow fashion’ business we curate small collections and make in limited numbers. Occasionally we will receive a return so keep you eye on the website and on socials for updates.
HOW OFTEN DO YOU LIST NEW PRODUCTS?
This is something that is changing and ‘drops’ will be every 8-12 weeks. To be in the loop sign up to our Neon News and keep an eye on social media for updates.
CAN I PROVIDE FEEDBACK ABOUT A PRODUCT?
Yes, you sure can here. We love receiving constructive feedback and love letters.
CAN I CHANGE MY ORDER AFTER PURCHASING?
Sorry, we can’t guarantee you can. Once the order is lodged, we start the picking and packing process. Of course, email us and we will see what we can do.
HOW LONG DOES AN ORDER TAKE TO ARRIVE?
We have regular and express post options. Express is one to two business days and regular is 2-5 business days. Please note public holidays and world issues can impact delivery times.
WHY HAVEN’T I RECEIVED AN ORDER CONFIRMATION?
Usually, it’s because the email entered at checkout has been entered incorrectly.
Please contact us if you don’t receive an email order confirmation and remember to check your spam folder.
WHY HAVEN’T I RECEIVED A SHIPPING CONFIRMATION?
Please check your order to ensure the item you ordered is not on Pre-Order. You can also find this on the item description on the website.
DO YOU PACK MY ORDER STRAIGHT AWAY?
We allow 1-3 business days to pack and post orders. It’s normally sent within twenty four hours but sometimes due to unforeseen circumstances it may take that little bit longer.
CAN I TRACK MY ORDER?
Sure can, you will receive an email with updated tracking once parcel is lodged with our carrier.
HOW DO I RETURN AN ITEM?
You can take a squizz at our returns policy HERE. All returns need to be approved, please email us for approval.
ARE THERE ANY ITEMS EXCLUDED FROM RETURN?
Yes, sale items and any items that are worn, damaged, have odours or tags removed.
WHAT IF THE ITEM I RECEIVED IS NOT CORRECT?
Oopsie, when this does happen please contact us and we will rectify pronto.